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Please provide details about your issue so we can help you as quickly as possible. Our support team typically responds within 24 hours during business days.

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DEX Tool Guide

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Frequently Asked Questions

You can reset your password by clicking the "Forgot Password" link on the login page. An email with reset instructions will be sent to your registered email address.

PatternDE supports CSV, TSV, and Excel files for data import. The DEX tool can also work with proprietary .tensor binary files for more efficient data handling.

Processing time depends on the size and complexity of your dataset. Most jobs complete within minutes to a few hours. You'll receive a notification when your job is complete.
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